Let's Connect
Let's Connect

Pinnacle Business Solutions

Effective Date: [10-Jan-2026]

At Pinnacle Business Solutions, we strive to deliver high-quality CRM, Cloud Telephony, Chatbot, and Automation solutions. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds may be processed.

1. Scope of Services Covered

This policy applies to:

  • CRM implementation & customization services

  • Cloud Telephony setup & subscription services

  • Chatbot development & automation services

  • Annual Maintenance Contracts (AMC)

  • Subscription-based software licenses (where billed by Pinnacle)

2. Cancellation Policy

2.1 Service-Based Projects (Implementation / Development)

  • Cancellation requests must be submitted in writing via email to: info@pbsol.in

  • If cancellation is requested:

    • Before project initiation: 90% refund (10% retained as administrative fee)

    • After project initiation but before 50% completion: Refund after deducting work completed + 20% cancellation fee

    • After 50% completion: No refund

Project initiation is defined as the date of requirement confirmation or advance payment receipt (whichever is earlier).

2.2 Subscription Services (CRM Licenses / Cloud Telephony / SaaS)

  • Subscription fees (monthly or yearly) are non-refundable once activated

  • If cancellation is requested:

    • Before activation: Full refund (minus payment gateway charges)

    • After activation: No refund for unused period

  • Clients may choose not to renew at the end of their billing cycle

2.3 Cloud Telephony & Third-Party Services

For services involving third-party vendors:

  • Refunds are subject to the respective vendor’s refund policy

  • Number setup fees, DLT charges, SMS credits, WhatsApp credits, and telecom regulatory fees are non-refundable

3. Payment Terms

  • Advance payments are required to initiate services

  • Milestone-based projects must be paid as per agreed schedule

  • Delayed payments may result in suspension of services

  • All taxes (GST or applicable taxes) are non-refundable once invoiced

4. Refund Processing Timeline

  • Approved refunds will be processed within 7–14 business days

  • Refunds will be made through the original mode of payment

  • Payment gateway or transaction charges may be deducted

5. Non-Refundable Items

The following are strictly non-refundable:

  • Custom development work already delivered

  • Domain registration fees

  • Hosting fees

  • SMS/WhatsApp credits

  • Government or telecom compliance charges

  • Consultation or strategy fees once session is completed

6. Force Majeure

Pinnacle Business Solutions shall not be liable for failure to perform obligations due to events beyond reasonable control including natural disasters, government regulations, telecom restrictions, or technical outages from third-party providers.

7. Policy Updates

Pinnacle Business Solutions reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be posted on our official website.

8. Contact Information

For cancellation or refund requests, contact:

Pinnacle Business Solutions
Email: info@pbsol.in
Phone: 9849497065